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CCIF 2020 VIRTUAL EXPERIENCE – OCTOBER 7-8
October 7, 2020 - October 8, 2020
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Virtual Experience
Event Details
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Join us for the first virtual, no geographic boundaries, French and English CCIF event!
Attendees will be able to network in virtual spaces via text, audio and video chat; attend conferences and workshops; ask questions to speakers and sponsors, all from the comfort of their home or office.
French workshop: Wednesday, October 7, 2020 11am – 12:30pm (EST)
Conference sessions: Wednesday, October 7 2020, 1pm – 4pm (EST)
Virtual Reception: Wednesday, October 7 2020, 4:30pm – 6:30pm (EST)
Network and sponsors lounges: Wednesday, October 7 2020, All Day
Conference sessions: Thursday, October 8 2020, 1pm – 4pm (EST)
English workshop: Thursday, October 8 2020, 4pm – 5:30pm (EST)
Network and sponsors lounges: Thursday, October 8 2020, All Day
Agenda
October 7, 2020
| 11:00 a.m. | Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables. (French workshop) |
| Workshop with Patrick Piché, AkzoNobel Virtual Room: Auditorium Carstar |
|
| 12:40 p.m. | Continue the discussion with Patrick Piché |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 1:00 p.m. | Establishing a capacity planning ecosystem at the service of your shop performance. |
| Speaker: Charles Aubry, Progi Virtual Room: Fix Auto Auditorium |
|
| 1:40 p.m. | Continue the discussion with Charles Aubry |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 2:00 p.m. | Pro & Cons of Photo estimating, customer experience and machine learning. |
| Speakers: Elliot Roberts & Marcos Malzone, Solera-Audatex Virtual Room: Fix Auto Auditorium |
|
| 2:40 p.m. | Continue the discussion with Elliot Roberts and Marcos Malzone |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 3:00 p.m. | How to find talent for all opportunities in our trade! |
| Speaker: Fadi Smaidi, SkillsTrader Virtual Room: Fix Auto Auditorium |
|
| 3:40 p.m. | Continue the discussion with Fadi Smaidi |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 4:30 p.m. | Virtual Reception |
| Virtual Room: Salon Solera-Audatex Lounge |
October 8, 2020
| 1:00 p.m. | Dealing with Difficult Personalities |
| Speaker: Kathryn Peterson, Groupe Conseil CLE Virtual Room: Fix Auto Auditorium |
|
| 1:40 p.m. | Continue the discussion with Kathryn Peterson |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 2:00 p.m. | Return to Prosperity With A Quality Led, Repair First Mindset |
| Speaker: Dave Flockhart, Betag Innovation Virtual Room: Fix Auto Auditorium |
|
| 2:40 p.m. | Continue the discussion with Dave Flockhart |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 3:00 p.m. | Repairers cut through to the future |
| Speaker: Andrew Marsh, Auto Industry Consulting Ltd Virtual Room: Fix Auto Auditorium |
|
| 3:40 p.m. | Continue the discussion with Andrew Marsh |
| Virtual Room: Salon Solera-Audatex Lounge | |
| 4:00 p.m. | Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables (English Workshop) |
| Workshop with Patrick Piche & Tim White, AkzoNobel Virtual Room: Fix Auto Auditorium |
|
| 5:40 p.m. | Continue the discussion with Patrick Piché & Tim White |
| Virtual Room: Salon Solera-Audatex Lounge | |
| *** | Meet the attendees & Sponsors lounge open all day. |
Workshop
Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
by Patrick Piché & Tim White, Akzo Nobel
Objectives:
• Identify the variables we face today
• How to gain back control of some of the variables
• Improve information flow
• Reduce the pain and stress
• How to track results
Lesson Plan:
• Variables that cause problems for today’s collision centres
• Traditional Collision Centre Scheduling and options
• Does too much work = too much profit?
• Considerations when establishing a Vehicle Drop-off Schedule
• Selling your Scheduling Process
• Key Performance Indicators
Speaker Spotlight
Patrick Piche: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Patrick has been working as a services consultant with Akzo Nobel coating inc. for more than 11 years. Based in Montreal, he his servicing customers in Canada Est, Quebec, Maritimes and the Atlantic provinces. His area of expertise is in project management in the collision market, customer service, training and business process improvement with an emphasis on “LEAN” production in body shops. Patrick holds a Bachelor’s degree from the University of Montreal and a Master’s degree from Quebec University at Trois-Rivieres.
Patrick has been working as a services consultant with Akzo Nobel coating inc. for more than 11 years. Based in Montreal, he his servicing customers in Canada Est, Quebec, Maritimes and the Atlantic provinces. His area of expertise is in project management in the collision market, customer service, training and business process improvement with an emphasis on “LEAN” production in body shops. Patrick holds a Bachelor’s degree from the University of Montreal and a Master’s degree from Quebec University at Trois-Rivieres.
Charles Aubry: Establishing a capacity planning ecosystem at the service of your shop performance.
Charles is the account manager at Progi, and he is formerly from the retail industry. He acquired an auto parts store which he managed for 20 years before joining the Progi team. With the latter, he launched the ProgiPlanning project dedicated to capacity planning in collision centres. His experience as a business owner makes him sensitive to the different challenges faced by collision centre managers. His ideas not only contribute to Progi solutions but also influence Progi’s ideology about capacity planning. Today, with his vision, Charles is helping hundreds of collision centres improve their performance. You can read him on the Progi website and see his videos on the Progi YouTube channel ProgiZone, where he addresses topics such as production optimization and planning methods in collision centres.
Charles is the account manager at Progi, and he is formerly from the retail industry. He acquired an auto parts store which he managed for 20 years before joining the Progi team. With the latter, he launched the ProgiPlanning project dedicated to capacity planning in collision centres. His experience as a business owner makes him sensitive to the different challenges faced by collision centre managers. His ideas not only contribute to Progi solutions but also influence Progi’s ideology about capacity planning. Today, with his vision, Charles is helping hundreds of collision centres improve their performance. You can read him on the Progi website and see his videos on the Progi YouTube channel ProgiZone, where he addresses topics such as production optimization and planning methods in collision centres.
Dave Flockhart: Return to Prosperity With A Quality Led, Repair First Mindset.
Dave Flockhart is BETAG Innovation’s Chief Operating Officer. He has a detailed understanding of the North American collision repair industry and for the past 8 years has been responsible for BETAG’s drive to deliver effective technical training and advanced equipment in the USA and Canada. As BETAG continues to focus on improving the Knowledge, Skills & Performance of collision repair estimators and technicians around the world, Dave is also leading the rollout of BETAG’s new Learning Centre to OEMs and body shop groups.
Dave Flockhart is BETAG Innovation’s Chief Operating Officer. He has a detailed understanding of the North American collision repair industry and for the past 8 years has been responsible for BETAG’s drive to deliver effective technical training and advanced equipment in the USA and Canada. As BETAG continues to focus on improving the Knowledge, Skills & Performance of collision repair estimators and technicians around the world, Dave is also leading the rollout of BETAG’s new Learning Centre to OEMs and body shop groups.
Fadi Smaidi: How to find talent for all opportunities in our trade!
Fadi is the CEO/Founder of SkillsTrader. He is best described as a visionary, serial entrepreneur, investor, and community builder. By the age of 40, he had earned his business acumen through 12 start-up ventures. Prior to founding SkillsTrader, Fadi owned and operated three bodyshops and had been the Vice-President of Marketing for a national banner. Through his participation on education boards for the trades and personal experience, he gained a deep appreciation of the labour needs of the industry. Fadi’s passion is people and hospitality, which developed from spending his youth in the family restaurant business in his home town of Montreal, Quebec. After completing his Hospitality Certificate from Cornell University in New York state, Fadi went on to have two award-winning restaurant operations, which he attributes to having provided him the foundation for business excellence.
Fadi is the CEO/Founder of SkillsTrader. He is best described as a visionary, serial entrepreneur, investor, and community builder. By the age of 40, he had earned his business acumen through 12 start-up ventures. Prior to founding SkillsTrader, Fadi owned and operated three bodyshops and had been the Vice-President of Marketing for a national banner. Through his participation on education boards for the trades and personal experience, he gained a deep appreciation of the labour needs of the industry. Fadi’s passion is people and hospitality, which developed from spending his youth in the family restaurant business in his home town of Montreal, Quebec. After completing his Hospitality Certificate from Cornell University in New York state, Fadi went on to have two award-winning restaurant operations, which he attributes to having provided him the foundation for business excellence.
Tim White: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Tim has been working as a Services Consultant for AkzoNobel for the last 2 years, Tim has a very strong collision repair history, originally starting as a technician and whilst working through his career he has worked within large MSO Groups, Insurance Companies and large individual Bodyshop’s. Spending a large part of his career in the European market he has spent the last 12 years in North America. Tim’s areas of expertise are Process Improvements, Building Consistency Through Process, Customers Service, Strong analytical, diagnostic, and root cause identification skills.
Tim has been working as a Services Consultant for AkzoNobel for the last 2 years, Tim has a very strong collision repair history, originally starting as a technician and whilst working through his career he has worked within large MSO Groups, Insurance Companies and large individual Bodyshop’s. Spending a large part of his career in the European market he has spent the last 12 years in North America. Tim’s areas of expertise are Process Improvements, Building Consistency Through Process, Customers Service, Strong analytical, diagnostic, and root cause identification skills.
Kathryn Peterson: Dealing with Difficult Personalities
Kathryn holds a degree in psycho-education and opted for the training and development field after fourteen years of work as a counsellor to people suffering from different addictions. Having led more than 800 workshops, trainings and keynotes in Canada, the United States and Europe, Kathryn is passionate about helping her clients rise up to their challenges. She is a lecturer at Concordia University and has facilitated trainings to groups in the automobile industry. Three of Kathryn’s books have been published: Two of them for school-aged children (Victor et la plante carnivore and Chaussettes et petit pois) and the third, OSER avec ceux qui vous compliquent la vie, for people seeking to understand and find strategies for dealing effectively with difficult personalities. In 2016, Kathryn was appointed Governor of the Montreal chapter of the Financial Management Institute and received a recognition award from the Order of Chartered Administrators of Quebec. Kathryn recently appeared in the media (CTV News, Global, CJAD, the Gazette and Radio- Canada) to address the topic of difficult personalities in the workplace. She occasionally appears on CJAD’s The Natasha Hall show to address issues related to emotional and behavioural management.
Kathryn holds a degree in psycho-education and opted for the training and development field after fourteen years of work as a counsellor to people suffering from different addictions. Having led more than 800 workshops, trainings and keynotes in Canada, the United States and Europe, Kathryn is passionate about helping her clients rise up to their challenges. She is a lecturer at Concordia University and has facilitated trainings to groups in the automobile industry. Three of Kathryn’s books have been published: Two of them for school-aged children (Victor et la plante carnivore and Chaussettes et petit pois) and the third, OSER avec ceux qui vous compliquent la vie, for people seeking to understand and find strategies for dealing effectively with difficult personalities. In 2016, Kathryn was appointed Governor of the Montreal chapter of the Financial Management Institute and received a recognition award from the Order of Chartered Administrators of Quebec. Kathryn recently appeared in the media (CTV News, Global, CJAD, the Gazette and Radio- Canada) to address the topic of difficult personalities in the workplace. She occasionally appears on CJAD’s The Natasha Hall show to address issues related to emotional and behavioural management.
Elliot Roberts: Pro & Cons of Photo estimating, customer experience and machine learning
Elliot Roberts is the Product Management Director for UK & Africa. With over 15 years of experience in the insurance sector, Elliot’s passion is delivering the latest technologies and innovations to improve efficiencies across the board, solving the problems that our customers and our customers’ customers face on a daily basis. One of Elliot’s favourite activities is running hackathon style strategy sessions with key customers. Elliot put his in-depth knowledge of the claims journey – from initiation through to settlement – to good use as one of the original inventors of Solera’s Photo estimating solution. In his spare time, Elliot attends an executive management programme at the Harvard Business School.
Elliot Roberts is the Product Management Director for UK & Africa. With over 15 years of experience in the insurance sector, Elliot’s passion is delivering the latest technologies and innovations to improve efficiencies across the board, solving the problems that our customers and our customers’ customers face on a daily basis. One of Elliot’s favourite activities is running hackathon style strategy sessions with key customers. Elliot put his in-depth knowledge of the claims journey – from initiation through to settlement – to good use as one of the original inventors of Solera’s Photo estimating solution. In his spare time, Elliot attends an executive management programme at the Harvard Business School.
Marcos Malzone: Pro & Cons of Photo estimating, customer experience and machine learning
Marcos Malzone is the Global Head of Product Marketing for Solera. Based in the UK, Marcos has over 25 years experience in the Technology, Telecommunications and Insurance sectors. Marcos has held various senior roles in product management and business development, and has dedicated the last 10 years of his career delivering digital transformation to large enterprises worldwide. For the past 18 months Marcos has been responsible to bring to market new product innovation including AI-based estimating solutions. Marcos holds a Masters in Electrical Engineering from the Polytechnic University and an MBA from Fundação Getulio Vargas, both in Brazil.
Marcos Malzone is the Global Head of Product Marketing for Solera. Based in the UK, Marcos has over 25 years experience in the Technology, Telecommunications and Insurance sectors. Marcos has held various senior roles in product management and business development, and has dedicated the last 10 years of his career delivering digital transformation to large enterprises worldwide. For the past 18 months Marcos has been responsible to bring to market new product innovation including AI-based estimating solutions. Marcos holds a Masters in Electrical Engineering from the Polytechnic University and an MBA from Fundação Getulio Vargas, both in Brazil.
Andrew Marsh: Repairers cut through to the future
Starting with a degree in Mechanical Engineering in 1984, for 20 years Andrew worked inside vehicle manufacturers covering design, development and project management. The majority of the time was spent working across Europe including a stint living in Sweden. In 2004 Andrew joined Thatcham Research (the Motor Insurance Repair Research Centre), and brought this engineering knowledge to understand repair issues for each new vehicle arriving on the market. By 2007 Andrew added to this role by looking after eScribe methods and times production for three years, which resulted in a dramatic increase in data output volume as well as quality. To a great extent this relied on knowing what was happening amongst the vehicle manufacturers, tracking the technology into the market and strategizing the methods coverage accordingly. In 2011 Andrew became a founder member of Auto Industry Consulting Ltd, which launched its key product ‘Ezi-Methods’ in 2012 and now covers 993 models – where a model covers all related body shapes. This provides vehicle manufacturer repair methods and information via our user friendly and cost-effective web service, sold in the UK, Australia and New Zealand. In addition, we offer expert advice on repair processes. Andrew regularly presents to collision repair sector audiences, as well as writing for several collision repair magazines around the world. The message is simple – understanding and communicating the most exciting subject on earth: automotive engineering.
Starting with a degree in Mechanical Engineering in 1984, for 20 years Andrew worked inside vehicle manufacturers covering design, development and project management. The majority of the time was spent working across Europe including a stint living in Sweden. In 2004 Andrew joined Thatcham Research (the Motor Insurance Repair Research Centre), and brought this engineering knowledge to understand repair issues for each new vehicle arriving on the market. By 2007 Andrew added to this role by looking after eScribe methods and times production for three years, which resulted in a dramatic increase in data output volume as well as quality. To a great extent this relied on knowing what was happening amongst the vehicle manufacturers, tracking the technology into the market and strategizing the methods coverage accordingly. In 2011 Andrew became a founder member of Auto Industry Consulting Ltd, which launched its key product ‘Ezi-Methods’ in 2012 and now covers 993 models – where a model covers all related body shapes. This provides vehicle manufacturer repair methods and information via our user friendly and cost-effective web service, sold in the UK, Australia and New Zealand. In addition, we offer expert advice on repair processes. Andrew regularly presents to collision repair sector audiences, as well as writing for several collision repair magazines around the world. The message is simple – understanding and communicating the most exciting subject on earth: automotive engineering.
Registration
Registration includes the networking lounge and sponsors lounge access, Wednesday’s reception, as well as Wednesday’s & Thursday’s CCIF meeting.
Early bird registration fee of $159 is in effect until midnight (EST) Friday, September 4th.
The registration fee as of September 5th will be $179. Pre-registration is required. Please note that there are no refunds after September 23rd. Please contact info@ccif.ca for more information or if you have any issues registering. Registration will close October 4th.
Registration is now closed. Contact info@ccif.ca for questions.
***If you want to LogIn for the event, go back to ccif2020.vfairs.com and click on the LogIn button at the top right of your screen***