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October 7 - October 8

Virtual Experience

Event Details

Join us for the first virtual, no geographic boundaries, French and English CCIF event!

Attendees will be able to network in virtual spaces via text, audio and video chat; attend conferences and workshops; ask questions to speakers and sponsors, all from the comfort of their home or office.



Details to follow.



Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
by Patrick Piché & Tim White, Akzo Nobel


• Identify the variables we face today
• How to gain back control of some of the variables
• Improve information flow
• Reduce the pain and stress
• How to track results


• Variables that cause problems for today’s collision centres
• Traditional Collision Centre Scheduling and options
• Does too much work = too much profit?
• Considerations when establishing a Vehicle Drop-off Schedule
• Selling your Scheduling Process
• Key Performance Indicators


Speaker Spotlight

Patrick Piche: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Patrick has been working as a services consultant with Akzo Nobel coating inc. for more than 11 years. Based in Montreal, he his servicing customers in Canada Est, Quebec, Maritimes and the Atlantic provinces. His area of expertise is in project management in the collision market, customer service, training and business process improvement with an emphasis on “LEAN” production in body shops. Patrick holds a Bachelor’s degree from the University of Montreal and a Master’s degree from Quebec University at Trois-Rivieres.



Charles Aubry: Establishing a capacity planning ecosystem at the service of your shop performance.
Charles is the account manager at Progi, and he is formerly from the retail industry. He acquired an auto parts store which he managed for 20 years before joining the Progi team. With the latter, he launched the ProgiPlanning project dedicated to capacity planning in collision centres. His experience as a business owner makes him sensitive to the different challenges faced by collision centre managers. His ideas not only contribute to Progi solutions but also influence Progi’s ideology about capacity planning. Today, with his vision, Charles is helping hundreds of collision centres improve their performance. You can read him on the Progi website and see his videos on the Progi YouTube channel ProgiZone, where he addresses topics such as production optimization and planning methods in collision centres.



Dave Flockhart: Return to Prosperity With A Quality Led, Repair First Mindset.
Dave Flockhart is BETAG Innovation’s Chief Operating Officer. He has a detailed understanding of the North American collision repair industry and for the past 8 years has been responsible for BETAG’s drive to deliver effective technical training and advanced equipment in the USA and Canada. As BETAG continues to focus on improving the Knowledge, Skills & Performance of collision repair estimators and technicians around the world, Dave is also leading the rollout of BETAG’s new Learning Centre to OEMs and body shop groups.



Fadi Smaidi: How to find talent for all opportunities in our trade!
Fadi is the CEO/Founder of Skilsstrader. He is best described as a visionary, serial entrepreneur, investor, and community builder. By the age of 40, he had earned his business acumen through 12 start-up ventures. Prior to founding Skillstrader, Fadi owned and operated three bodyshops and had been the Vice-President of Marketing for a national banner. Through his participation on education boards for the trades and personal experience, he gained a deep appreciation of the labour needs of the industry. Fadi’s passion is people and hospitality, which developed from spending his youth in the family restaurant business in his home town of Montreal, Quebec. After completing his Hospitality Certificate from Cornell University in New York state, Fadi went on to have two award-winning restaurant operations, which he attributes to having provided him the foundation for business excellence.



Tim White: Working with WIP, limits to avoid bottlenecks and improve production flow. Knowing and managing the variables.
Tim has been working as a Services Consultant for AkzoNobel for the last 2 years, Tim has a very strong collision repair history, originally starting as a technician and whilst working through his career he has worked within large MSO Groups, Insurance Companies and large individual Bodyshop’s. Spending a large part of his career in the European market he has spent the last 12 years in North America. Tim’s areas of expertise are Process Improvements, Building Consistency Through Process, Customers Service, Strong analytical, diagnostic, and root cause identification skills.



Kathryn Peterson: Dealing with Difficult Personalities
Kathryn holds a degree in psycho-education and opted for the training and development field after fourteen years of work as a counsellor to people suffering from different addictions. Having led more than 800 workshops, trainings and keynotes in Canada, the United States and Europe, Kathryn is passionate about helping her clients rise up to their challenges. She is a lecturer at Concordia University and has facilitated trainings to groups in the automobile industry. Three of Kathryn’s books have been published: Two of them for school-aged children (Victor et la plante carnivore and Chaussettes et petit pois) and the third, OSER avec ceux qui vous compliquent la vie, for people seeking to understand and find strategies for dealing effectively with difficult personalities. In 2016, Kathryn was appointed Governor of the Montreal chapter of the Financial Management Institute and received a recognition award from the Order of Chartered Administrators of Quebec. Kathryn recently appeared in the media (CTV News, Global, CJAD, the Gazette and Radio- Canada) to address the topic of difficult personalities in the workplace. She occasionally appears on CJAD’s The Natasha Hall show to address issues related to emotional and behavioural management.


Additional speakers spotlights information coming soon


October 7
October 8
Event Category:


Virtual Meeting Online