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CCIF Vancouver 2016 – Sept 29-30, 2016

September 29, 2016 @ 7:30 pm - September 30, 2016 @ 3:30 pm UTC+0


Registration List

Download the registration list.

Please scroll down to respective speaker to access the presentations.

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Speaker Spotlight

Andrew Shepherd, Senior Director, Industry Programs, Automotive Industries Association of CanadaAndrew_Shepherd

Andrew Shepherd is Senior Director, Industry Programs at the Automotive Industries Association of Canada, as well as Executive Director of I-CAR Canada.  He has been involved in training and human resource policy in government and industry, and joined AIA in 2010 to manage I-CAR collision repair training in Canada.

Download a copy of the presentation here.


David RibeiroDavid Ribeiro, Coordinator, Leadership Programs, Automotive Retailers Association (ARA)
David Ribeiro has spent over 35 years in the automotive industry. His automotive career started in 1979 with collision industry training at a local vocational school in Vancouver. From there he began work as a collision technician but quickly realized that he preferred to have his own operation. He operated his own Bodyshop in the Burnaby, BC area for two years before joining the Insurance Corporation of BC (ICBC).

Over his 26 years career at ICBC, David worked his way up from the front line estimator role through various management and regional management positions. One of his most noticeable accomplishments included project management responsibility for the development and implementation of the Corporation’s Centralized Estimating Facility.

David joined the Automotive Retailers Association (ARA) in 2014 as the Director of Industry Relations where he led divisional staff efforts to ensure membership growth and retention, while expanding membership engagement. He recently volunteered to step back from the Director role to allow sufficient time to manage both the Collision and Mechanical divisions of the ARA within British Columbia. He continues as a coordinator of leadership programs such as the recently released Certified Collision Repair Program. David truly has an understanding of industry issues in the BC marketplace, and continues to build on his work with both insurance and business professionals to ensure a cooperative working environment in BC.

Download a copy of the presentation here.


joe-carvalho-hi-resJoe Carvalho, Manager, National Auto Vendor Programs, Claims – Economical Insurance

Joe Carvalho is the Manager, National, Physical Damage Vendor Programs for Economical Insurance. Joe’s roots are deep in the collision industry. He is a licensed collision professional who, over the last 27 years, has worked for Economical Insurance and has recently assumed his current national role for Economical Insurance. Joe is a passionate industry participant and after serving two years on the CCIF Steering Committee, has assumed the position of CCIF Chairman, starting his term in January 2016.

Download a copy of the presentation here.


larry_jefferiesLarry Jefferies, President, Jefferies Consulting

Larry is providing consulting services to a variety of collision industry stakeholders focusing on developing opportunities that enhance strategic business growth.

Larry is a co-founder of CARSTAR Automotive Canada and during his 21 year tenure, focused on the growth of the franchise to over 230 locations. In addition to his CARSTAR role, Larry has served on the executive of the Automotive Industries Association of Canada, including a term as Chairman.

He has recently finished serving his second term as Chairman of CCIF and has been active in other industry related activities including Skills Canada and I-CAR Canada.

Download a copy of the presentation here.


Leanne Jefferies photoLeanne Jefferies, Vice President, Canadian Operations, Assured Performance Network

Leanne Jefferies is Vice President, Canadian Operations, Assured Performance Network, leading Canadian expansion of Certified Collision Care, North America’s largest OEM Certification program. She also manages the CCIF Skills Program, nationally promoting careers in collision repair at Skills Canada events. Over her 20 year career, Leanne has worked with industry stakeholders across Canada to collaborate and develop solutions to create a better, more sustainable future. Leanne was honoured by Women’s Industry Network (WIN) as a 2014 Most Influential Woman in Collision Repair. Her career began with 12 years ownership of a collision repair facility, followed by a five year career in publishing, and most recently, she built CCIF into the great organization it is today. She is a regular contributor to industry publications, WIN volunteer, and an advocate for women in the collision repair business.

Download a copy of the presentation here.



Patrice Marcil, Learning & Development Director, Axalta Coating Systems

Patrice started his career with Axalta as a Technical Training Instructor in 2000 moving to Training and Customer Care Centre Manager, then adding Strategic Planning and Refinish Performance Management responsibilities for Canada. His current role is Learning & Development Director for North America. He graduated from I’Université du Québec à Trois-Rivières in science of Education in 1996.

Patrice started in the automotive Industry in 1979 as part time technician in his father’s shop moving to shop manager in 1985 until 1989. He began a second career as a Collision repair Instructor from 1990 to 2000. During that period, Patrice also worked as Assistant-Editor for a Collision Repair Magazine and an industry consultant for various automotive industry organizations.

Patrice is still involved in the Industry representing Axalta Coating Systems at the Canadian Collision Council and the Canadian Collision Industry Forum (CCIF). He has been contributing with I-CAR between 1993 and 2015 from Instructor to chairman of the I-CAR committee in the province of Québec.

Download a copy of the presentation here.


Terry Daniels_photo

Terry Daniels, Managing Director, Impact Auto Auctions Ltd.

Terry Daniels is the Managing Director of Impact Auto Auctions Ltd., Canada’s leading automotive salvage management company. With over 18 years in the salvage and whole-car auction business in both technology and business leadership roles, Terry brings unique insights into automotive remarketing in the Canadian Collision industry. He has led the development of the salvage management services model in Canada, and continues to evolve the industry with a focus on value maximization, customer experience and process efficiency for both buyers and sellers

(For more information on Impact Auto Auction please contact Vinesh Mistry at:  vmistry@IAAI.com)


Panelist Spotlight

tony-sutera-sardoTony Sutera-Sardo, National Vendor Manager APD, RSA Insurance

Tony Sutera-Sardo joined RSA Insurance in 1999 and brings over 25 years of industry experience to his role as the National Vendor Manager APD. He’s worked in several Claims roles including that of Director Auto and Heavy Equipment Appraisal & Vendor Relations. He has a back ground in Automobile Appraisal both independent and staff as well as an Extensive Technical Background in Auto body Repair beginning in 1989. Tony sits on several committees including the GAA Technical Committee in Quebec and the CCIF Steering Committee.


rick-hatswellRick Hatswell, Chief Operating Officer, Craftsman Collision

Rick is passionate about vehicle repairs with his start in the family business at 8 years old through the help from his father Bill Hatswell to restore his first car, an MGB.  Rick completed his auto body technician Red Seal ticket in 1997.  After this he managed multiple Craftsman Collision locations and was promoted to head office and now holds the position of Chief Operating Officer.  Rick completed his MBA at Queens/Cornell universities while working full time and raising a young family.  He is passionate about triathlon and motorcycle racing and competed in the Dakar rally in 2010.


_chris_hancock-003Christopher Hancock,  Manager, Strategic Supply Management – Material Damage, ICBC

Christopher Hancock is an accomplished senior leader with over 25 years’ experience in the automotive industry. Christopher’s experience started in the service department of a large auto dealership and in 1993 he began his career as an estimator at the Insurance Corporation of BC (ICBC). Working his way up and through various management positions in ICBC’s material damage area, Christopher’s extensive knowledge and continuous drive for customer-focused business improvements led him to his current role as Manager of Strategic Supply Management. Christopher provides leadership and direction to a dedicated team and is committed to working with stakeholders and making continuous improvements to increase the value and services for customers.


derek-chaoDerek Chao, Director of Operation, AutoMind Collision Group

For the past 16 years, Derek has been working for AutoMind Collision developing solutions to create a better, more efficient environment for the collision repair industry.  Currently, Director of Operations, Derek began his career with AutoMind as a shop floor technician and built his expertise to become a certified Red Seal Automotive Collision Repair Technician.  Derek has over 10 years of experience in business and operations management, training, client relations, and sales.


steve-headshotSteve Leal, President Fix Auto Canada and Fix Auto World

Steve Leal first joined Fix Auto as a franchisee and owner of Fix Auto Cambridge (Ontario) in 2004.  As an operator, Steve saw the opportunity to drive the entire network forward and embarked on a 7-year journey that would see him negotiate Area Developer rights to Ontario and Atlantic Canada (2008) and Alberta (2009), become Chief Operating Officer for Fix Auto Canada (2011), become the largest shareholder and orchestrate the purchase of the rights to the Fix Auto brand worldwide (2014).  In 2015, Steve took majority control of both Fix Auto Canada and the global master franchisor for Fix Auto worldwide, bringing in the Caisse de Dépôt et Placement du Québec, one of North America’s largest institutional investors, as a minority stakeholder in the business.  Under the leadership of President and CEO Steve Leal, Fix Auto World is transforming the global collision franchise business by aligning global operations around lean, customer-driven processes that deliver greater efficiencies for operators and insurance partners, and consistently surpass customer expectations.  Now with more than 430 collision repair facilities in Canada, the United States, the United Kingdom, France and Turkey, Fix Auto is a made-in-Canada success story, and the only global network of collision repair facilities.

Event Schedule

(Downloadable PDF)

Registration & Continental Breakfast

Welcome & opening remarks – Joe Carvalho, CCIF Chairman

FNOL Assignment project – Larry Jefferies, President, Jefferies Consulting
Larry will provide an update on project, discuss the success that participating insurers are seeing, and present preliminary data from repairers on the impact of the FNOL system.

Industry Accreditation and OEM Certification: New opportunities for shop recognition
OEM Certification programs have been developing in Canada over the past 3-4 years, focused primarily on the luxury brands. Today, opportunities for OE accreditation are increasing, with mainstream brands now offering certification programs. In addition, there are new options being introduced for shop recognition. This session will provide an opportunity to hear about the new options available in Canada.

  1. Certified Collision Care – Leanne Jefferies, Vice President Canadian Operations, Assured Performance Network
  2. ARA Collision Certification Program – David Ribeiro, Coordinator, Leadership Programs, ARA
  3. CCIAP Accreditation Program – Andrew Shepherd, Senior Director, Industry Programs, AIA Canada

Networking Break

Terry Daniels, Managing Director, Impact Auto Auctions
Who is Impact Auto Auctions? The salvage side of the automotive industry is big business, and many collision repair stakeholders may not realize the important role and impact of this part of the industry. Terry will provide a look at the salvage industry, and share his insight on major industry trends, environmental impacts, recycled parts, and changes expected in the future.

11:45 – 12:00pm
CCIF Skills Program and Haiti Arise Technical School – Leanne Jefferies, CCIF Skills Program Director
Leanne will show the 2016 Skills Canada National Competition video and provide a preview of 2017 programs. Leanne will also provide a brief update on the Haiti Arise Technical School project and the Corporate Sponsorship Program.

Lunch & Networking

I-CAR Canada – Andrew Shepherd, Executive Director, I-CAR Canada
Andrew will provide an update on class availability across Canada

The Education-Industry Connection – Patrice Marcil, Learning & Development Director, North America, Axalta Coating Systems
Patrice will continue the discussion from CCIF Montreal on the education-industry disconnect, and explore opportunities to re-connect and find ways to create positive change. The VOICE will provide opportunity for industry input into a future CCIF project.

Scanning vehicles: A Closer Look – Joe Carvalho, CCIF Chairman
Since January several OEM’s have released updated position statements requiring pre-repair and post-repair Diagnostic Scans and a variety of calibrations. A Vehicle Diagnostic Scanning Demonstration Event was held in August to provide an opportunity to gather information for industry. The session will share comparative results from OEM and aftermarket scanning equipment, and provide industry with information to consider.

Panel discussion:  Trends, Facts and the Future.  Moderator:  Joe Carvalho, Economical Insurance and CCIF Chairman
Panellists: Tony Sutera-Sardo, RSA | Rick Hatswell, Craftsman Collision | Christopher Hancock, ICBC | Derek Chao, AutoMind Collision | Steve Leal, Fix Auto Canada
The panel discussion will delve into the various subjects covered off throughout the day. Each panelist will have an opportunity to provide their individual outlook on the following subjects. The feverish amount of consolidation within the collision repair industry, vehicle scanning, what is the collision industry doing to attract and retain the next generation, will accreditation be beneficial or detrimental and the importance of getting the correct information from the insurer to repairer on the first notice of loss.

CCIF Chairman closing remarks

Meeting Conclusion



September 29, 2016 @ 19:30
September 30, 2016 @ 15:30
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Vancouver Marriott Pinnacle Downtown
1128 West Hastings Street
Vancouver, British Columbia Canada
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