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CCIF Toronto 2016 – Jan 28-29, 2016
January 28, 2016 @ 7:30 pm - January 29, 2016 @ 3:30 pm UTC+0
CARS & TECHNOLOGY SHOWCASE
Universal Event Space – 6250 Highway 7, Vaughan, ON L4H 4G3
The exciting new CCIF Cars & Technology Showcase will be the largest CCIF event ever! Attendees will network with industry leaders and enjoy cocktails, interactive food stations and hors d’oeuvres while they explore our showcase of new cars, technology, tools & equipment. The interactive evening reception will be followed by a full-day CCIF meeting with breakfast, networking break and lunch hosted inside the showcase area.
Repair of today’s vehicles require new types of equipment and current repair information. Booths in the Cars & Technology Showcase are available for companies to display their latest product and service offerings that will help repairers improve shop productivity, and profitability. Leading OE manufacturers will also display their newest vehicles and technologies.
Thursday January 28th
7:30pm – 10:30pm
Network with industry leaders and enjoy cocktails, interactive food stations and hors d’oeuvres in our exploration showcase of new cars, technology, tools & equipment. Leading manufactures will have their newest vehicles on display and share technological advances that repairers should know about. Learn about new tools, equipment, and technology. Explore new communications and software products that can streamline your claims process and improve profitability. Enjoy the exciting new CCIF Cars & Technology Showcase at the largest CCIF event of the year!
Friday January 29th
7:00am – 3:30pm
The CCIF meeting will deliver a great line up of expert speakers and content that you can’t find anywhere else. Speakers will focus on the three CCIF priorities: profitability, complexity of vehicle repair, and people. Breakfast, networking break and lunch will provide an opportunity to further explore the Cars & Technology Showcase and visit with industry stakeholders. The showcase area will be closed during the CCIF meeting.
Registration & Continental Breakfast in the Cars & Technology Showcase
Welcome, Opening Remarks
Mike Anderson, Collision Advice – You Don’t Know , What you Don’t Know!!
Virtual Steering, Zero Point Calibrations, Repair versus Replace on Bumper Covers and the safety items that can be overlooked, Vehicles with no warning Lights and yet have stored fault codes related to the accident that may go undetected.Join Mike Anderson, owner of Collision Advice as he shares with Shops, Insurers, Technicians and OEMs as to how all of our destinies are tied together.We all play a vital role in ensuring that vehicles are repaired properly. The need to adapt to the speed of change in automotive technology has never been greater. Mike will provide attendees with an in-depth look at what OEs are doing, and the need for training and equipment to keep pace. He will share important information about diagnostics and ensuring that not only do technicians have the right information to properly repair vehicles but how to discover that information through the use of technology in the most efficient manner possible. Mike will also looks at trends in OE certification and shop classification, and the emerging requirement to identify if shops are in fact qualified to repair vehicles. As well as why we are and will continue to see MORE OEM involvement in the Collision Repair Industry.Mike is the former owner of Wagonwork Collision Centers, two highly acclaimed shops located in Alexandria, Virginia.Currently, Mike owns and operates Collision Advice, an industry research, reference and consulting business. In addition, Mike also serves as a facilitator for Axalta’s highly recognized Business Council 20 Groups in both the US and Canada. He also facilitates numerous courses for the Axalta Performance Services Educational Series. In 2014, Mike was home less than 20 days, preferring to spend his time traveling all over North America teaching, serving on advisory boards and committees, and generally living to support the industry.Speaking with passion as well as firsthand experience, Mike teaches pertinent cutting edge management and operational techniques. But that’s not all; he is guaranteed to leave you laughing and highly motivated as well!There is no one in collision repair who hasn’t heard of Mike Anderson. He is an acclaimed champion of everything that is, or could be right about the industry. As one of the most knowledgeable people in his field, he is a sought after speaker, author and consultant, who can discuss and teach on a wide range of topics relating to everything – from the politics affecting collision repair, to researching repairs properly via technology, to giving and getting the best from insurers, and to performing an exactly correct repair – just to name a few things! If there is anything Mike doesn’t know, he will find out about it.Download presentation
Pete Karageorgos, Director, Consumer & Industry Relations, Ontario – Insurance Bureau of Canada (IBC)
Insurance Bureau of Canada (IBC) is the national trade association for Canada’s private property and casualty insurance industry. Its members provide 90% of the home, business and automobile insurance coverage available to Canadians. IBC takes an active role in championing issues that affect insurance consumers, and helps educate them on how to protect their homes, cars and businesses.IBC’s Pete Karageorgos, Director, Consumer & Industry Relations, Ontario, will discuss IBC’s advocacy work on the municipal bylaws and provincial regulations that protect consumers at the scene of a collision. He will also address IBC’s research on vehicle towing and storage. With over 20 years of experience in the insurance industry, Pete began his career as a Claims Representative with State Farm Insurance. He held a series of positions in their public affairs, sales, claims, life insurance, education and development departments. In 2009, he joined IBC as Manager of Media Relations before assuming his current role. He oversees the Ontario Consumer Information Centre and its management of consumer queries, which numbered over 15,000 in 2013. Pete is a frequent event speaker on a range of insurance topics including business insurance and the insurance industry’s response to severe weather.
Networking Break 11:00-11:30am
Jim Dickson, Director, Global Automotive Strategy, Commercial, Primary Metal – Rio Tinto
Repair of vehicles with extensive use of aluminum is not difficult, it’s different—and has several advantages. Jim will discuss advances in multi-material vehicle designs and their intersection with the repair process. Topics including joining, corrosion and dust management will be addressed as well as key training considerations for body shop owners to ensure a successful transition to aluminum vehicle repair.Jim is a veteran business development executive, sales and marketing strategist, and accomplished operations leader with noted contributions in commercial and industrial sales.He currently performs as the Director – Global Automotive Strategy for Rio Tinto Alcan, a world leader in aluminum primary aluminum production. His vision and oversight have enabled the company to capture significant market share in value added product sales from enterprise level clients both domestically and abroad. He recently celebrated his 40th year with the company, and so brings a wealth of knowledge and experience based on his years in Alcan’s extrusion and rolling and recycling business, in addition to his most recent involvement with the primary metal group.Jim has a passion for aluminum, and the automobile Industry, and has transformed that passion into a hobby that includes classic car restoration. Jim is an active member on several automotive related industry association committees here and in Europe, and is looking to position, aluminum, and Rio Tinto Alcan as the supplier of choice for the automotive industry.Download presentation.
Mike Kukavica, Collision Repair Technology Instructor – Porsche Cars North America
Industry expert Mike Kukavica will share his perspective on changing vehicle technology and he will reflect on the cultural change needed in our industry to keep pace with the new demands of collision repair. Mike Kukavica has been working in the collision industry for 25 years, the first 10 of those years as a technician. Based in Atlanta, as a technical trainer for Porsche Cars North America, he works with technicians to ensure Porsche vehicles are repaired to the highest quality standards. Additionally, he manages the Porsche Approved Collision Center Program in the United States. Due to this background, Mike has a unique understanding of the challenges the industry faces as automotive technology races into the future. As an avid amateur photographer, you can usually find him snapping photos of something interesting.Download presentation.
Lunch in the Cars & Technology Showcase 1:30-2:15pm
The Fast & Furious 2: Repairer Perspective – Moderated by Joe Carvalho, CCIF Chairman
Following up on the panel discussion in Calgary – “Fast and Furious”, during which the panel of repairers discussed adapting to the constant need to continue to invest in training and equipment, and the learning opportunities today, it’s time to reflect on what we know, and what we need to do next. Discussions with a panel of repairers will explore whether there is a need for defining repair standards, finding the balance between OE standards and maintaining insurance company KPIs, and the challenges with qualified staff retention.Download presentation.
Joe Carvalho, Manager, National Auto Vendor Programs, Claims – Economical Insurance
Joe Carvalho is the Manager, National, Physical Damage Vendor Programs for Economical Insurance. Joe’s roots are deep in the collision industry. He is a licensed collision professional who, over the last 27 years, has worked for Economical Insurance and has recently assumed his current national role for Economical Insurance. Joe is a passionate industry participant and after serving two years on the CCIF Steering Committee, has assumed the position of CCIF Chairman, starting his term in January 2016
Luc Ruest, National Vendor Manager, TDI Auto Preferred Partner Network, TD Insurance
Luc Ruest joined TD Insurance in 2014 and brings over 20 years of industry related experience to his role as the National Vendor Manager, Auto Preferred Partner Network. He’s worked in several insurance roles including supply chain management, vendor relations and claims procurement.
Bill Davidge, National Technical Manager, CARSTAR Canada
Bill Davidge is a well-known technical expert in the collision repair industry. With a wide range of experience and knowledge, he is dedicated to improving the technical qualifications and expertise of others in the industry. He started his career as a marine and small engine mechanic, and then transitioned to automotive as a Licensed class B Collision Technician. He is a former collision repair facility owner and manager, and also spent several years as an insurance appraiser. Bill has been an I-CAR instructor on a part-time basis for 15 years, and for two years on a full-time basis, running the welding qualification program. He is also a regular contributor to Skills Canada competitions and student-focused events. He has been in his current position at CARSTAR Canada for 7 years, as the National Technical Manager.
Mark Roesch, Network Performance Manager, CSN Collision Centres
Mark is the responsible for performance, data analysis, dispute resolution, and network capability for CSN Collision Centres, in the role of Network Performance Manager. Mark is a graduate of University of Toronto and has been involved in the automotive industry for 30 years starting in the family collision repair business in Toronto. Mark has also been in management roles for a leading refinish manufacturer and a multinational glass manufacturer.
Andy Neufeld, Strategic Partner Developer, Fix Auto
Andy Neufeld is a well-rounded collision repair professional; who over the last 25 years has been involved in many aspects of the industry. Andy started in collision repair as a Red Seal licensed collision technician &painter. He then transitioned to production manager, estimator and office manager. Andy has also worked for a major insurance company as an image desk appraiser and for a jobber as a technical rep during the conversion to waterborne paint while also doing outside sales calls. More recently, Andy has worked with the Red Seal committee to update the curriculum and test for Auto Painter and regularly participates as a judge in the Regional, Ontario and National Skills competition. For the last 6 years, Andy has been with Fix Auto as a Strategic Partner Developer helping the network of shops with operational support.
The Fast & Furious 2: Insurer Perspective – Moderated by Larry Jefferies, CCIF past-Chairman
This session will focus on what is top of mind with insurers regarding managing their repair programs during this time of vehicle technology change and the challenges that are being shared by repairers. We know it is important to find the balance between meeting the OE repair guidelines for a safe repair, while ensuring the sustainability of all industry stakeholders. Look forward to gaining insight on this through the discussion with key insurance claims personnel.Download presentation.
Larry Jefferies, Strategic Growth Consultant, Jefferies Consulting
In his current capacity, Larry is working with CARSTAR Canada to provide strategic acquisition opportunities to CARSTAR franchise partners. In addition, Larry is consulting within the collision industry on various projects. Larry is a co-founder of CARSTAR Automotive Canada and during his 20 year tenure, focused on the growth of the franchise to over 230 locations. In addition to his CARSTAR role, Larry has served on the executive of the Automotive Industries Association of Canada, including a term as Chairman. He has recently finished serving his second term as Chairman of CCIF and has been active in other industry related activities including Skills Canada and I-CAR Canada.
Tony Sutera-Sardo, National Vendor Manager APD, RSA Insurance
Tony Sutera-Sardo joined RSA Insurance in 1999 and brings over 25 years of industry experience to his role as the National Vendor Manager APD. He’s worked in several Claims roles including that of Director Auto and Heavy Equipment Appraisal & Vendor Relations. He has a back ground in Automobile Appraisal both independent and staff as well as an Extensive Technical Background in Auto body Repair beginning in 1989. Tony sits on several committees including the GAA Technical Committee in Quebec and the CCIF Steering Committee.
Tony Mammone, Director, Claims, RBC Insurance
Tony joined RBC Insurance in 1999 and brings over 20 years of industry experience to his role as the Director, Claims Operations.He’s worked in several Claims roles including that of an Automobile Appraiser, Road Claims Advisor, Unit Manager and in his present role, leads the Claims Vendor Management Team along with the Auto Field Adjusters and Dispatch team for Auto, Travel and Property Claims.After graduating from York University, Tony served in the Royal Canadian Navy and qualified as a Naval Officer. Tony is delighted in joining the Steering Committee and contributing to CCIF’s key priority areas.
Haiti Arise Corporate Program – Announcements 3:15-3:30pm
CCIF Chairman Closing Remarks 3:30pm
Download presentation on Haiti Arise and CCIF Closing Remarks.